Terms and conditions

1. General terms and conditions

1.1. If not defined differently in following chapters of these general terms and conditions the following terms have the meaning as indicated:

1.2. Seller:
NyNa s.r.o.
Banícka 23
972 42 Lehota pod Vtacnikom
IČO:  36317471
VAT ID: SK2020080095
Registered at: Okresný súd Trenčín, oddiel Sa, Vložka číslo: 12553/R
e-mail: obchod@nyna.sk
telefón: +421 46 5469 492

1.3. Supervising authority
Slovenská obchodná inšpekcia (SOI)
Inšpektorát SOI pre Trenčiansky kraj
Odbor technickej kontroly výrobkov a ochrany spotrebiteľa
Hurbanova 59, 911 01 Trenčín
tel. č. 032/640 01 09
fax č. 032/640 01 08

1.4. Buyer is person or legal entity that concluded a purchase contract with seller, the subject of which is the delivery of goods or services from the Seller.

1.5. A consumer is a person who, when concluding a contract, does not operate within the scope of his business or other business and purchases products or services for the direct personal consumption, in particular for himself and for members of his household. The purchased products or services shall be not used for employment, profession, business or function.

1.6. A purchase contract concluded at a distance is a purchase contract concluded between the seller and the buyer solely for mail sale by means of remote communication, namely electronic commerce operated by the seller on the website nyna.sk

1.7. E-commerce is the sale of goods or services by the seller through a purchase contract concluded at a distance on the seller’s website nyna.sk

1.8. The General Terms and Conditions specify and clarify the rights and obligations of the parties arising from the purchase contract concluded between the buyer and the seller and apply to the delivery of goods and/or services to the buyer by seller.

1.9. The basic obligation of the buyer is to thoroughly read and understand the general terms and conditions and they become binding for the buyer by concluding a purchase contract or ordering goods or services through electronic commerce.

2. Concluding purchase contract at a distance

2.1. Purchase contract at a distance between seller and buyer is based on order of buyer created by means of seller’s e-commerce on internet pages nyna.sk. The purchase contract at a distance is concluded by confirmation of order or part of the order by seller.

3. Order

3.1. The buyer is entitled to place an order by filling in the electronic form in the seller’s e-shop on the internet pages .nyna.sk. Filling and sending an electronic order by the buyer is a proposal to conclude a purchase contract at a distance by which the buyer is bound in case of confirmation of the order or its part by seller.

3.2. The order is filled in by adding the presented goods or services on the website of the seller to the shopping cart by selecting attributes of product (if any), entering the number of pieces and then pressing the Add to cart button, when the goods are added to the shopping cart where they can be at any time reviewed. Submitting an order is possible only after registration in the information system of the seller. When registering, the buyer is obliged to fill in the personal data required by the information system. The data filled in by buyer will be used for internal purpose of seller and seller is responsible that these personal data will be not used for any other purpose.

3.3. Each order must contain mainly name, surname, address of buyer (in case of privat eperson order), company address, VAT ID (in case buyer is legal person), e-mail, phone number, name of the products and/or services exact description of the products and/or services, number of pieces, attributes, payment information, delivery information and address where the products and/or services should be delivered.

3.4. By sending the order, the buyer confirms its truthfulness and correctness of the data and at the same time declares that he was acquainted with the information about the characteristics of the goods or the nature of the seller’s business in the form of technical descriptions and / or specification of the technical parameters of goods or services.

3.5. The Buyer has the right to cancel the order free of charge by sending a written message to the seller’s address or to the e-mail address obchod@nyna.sk before the Seller’s confirmation of the order. The Seller shall also notify the Buyer of the cancellation acceptance only in writing. The written form is required because of a provable cancellation document for the seller and stopping the order processing.

4. Order confirmation

4.1. After checking the availability of the ordered goods in stock, the seller will send the buyer a confirmation of receipt of the order. Confirmation of the order is without prejudice to the seller’s right to additionally contact the buyer at any time, either by phone, e-mail or otherwise, in order to verify the order or complete any required information.

4.2. Confirmation of receiving of the order will create a business relationship between the buyer and the seller – purchase contract at a distance. The Buyer hereby undertakes to pay for the ordered and delivered goods the entire purchase price, including transport costs, according to valid business conditions.

4.3. The prices listed for the product do not include postage, packing, insurance costs or any other way of transporting the goods to the customer.

4.4. The seller is entitled to refuse the order:
when there is reasonable suspicion that the buyer is trying to mislead the seller by providing false, misleading or incorrect information;
if there is a reasonable suspicion that this is a ‘hacker’ attack or similar acts of destruction or attack targeting e-commerce;
if, for technical reasons, it is not possible to deliver the goods within the required time limit, the goods are no longer manufactured or delivered or the price of the goods supplier has changed significantly.

4.5. In the event that the buyer has paid the purchase price before acceptance of the order by the seller, the seller will immediately contact the buyer in order to agree on further action. If the buyer has already paid the price or part thereof and the seller and the buyer do not agree on the provision of other goods of the same quality and price or other substitute performance, the seller undertakes to return to the buyer the advance payment for the purchase price within 15 days.

5. Price of the goods or services and payment conditions

5.1. Prices of goods presented in e-commerce are given in Euro. Prices for goods include value added tax, the amount of which is governed by the applicable tax legislation

5.2. Prices of goods presented in e-commerce do not include postage, packing, insurance, or other means of transport of goods to the customer.

5.3. The price valid at the moment the order is received by the seller is considered the price of the goods ordered through the e-shop.

5.4. The total price of the order also includes packing and shipping costs

5.5. The buyer may pay for the goods after confirming the order / takeover of the goods in one of the following ways:
* payment by bank transfer * payment by cash or card

5.6. In the case of payment before acceptance of the goods or the advance invoice, the buyer shall make the payment upon receipt of the invoice. If the buyer does not pay the invoice ordered goods will not be delivered. The seller has the right to withdraw from the contract and to mark the order as invalid. At the same time, the obligation relationship between the buyer and seller ceases.

6. Delivery terms and conditions

6.1. The seller shall notify the buyer of the delivery date. Both parties will then confirm it.

6.2. The delivery time is extended by the so-called circumstances force majeure consisting from contingencies independent of the will of the parties such as, but not limited to armed conflicts, official interventions and prohibitions, delays in transport, damage caused during transport. The seller is obliged to inform the buyer about these circumstances without delay.

6.3. The ordered goods will be sent to the buyer in the chosen way. The buyer will be informed about the time and method of delivery.

6.4. The seller is not liable for defects, damage to the goods that arises after the handover of goods to the first carrier for transportation to the buyer. The seller shall allow the buyer to assert rights under the contract of carriage against the carrier.

6.5. The shipping cost will be invoiced together with the goods. You will receive the original invoice document together with the goods.

6.6. When receiving the goods, the buyer is obliged to check the integrity of the package. In case of its damage, he is obliged to write a report with the carrier on the spot about any defects caused during transport. Acceptance of the damaged package is the responsibility of the buyer, complaints from this title will not be recognized.

6.7. If the buyer discovers any damage caused by transport, which is manifested by other than external damage to the package, incompleteness of delivery or replacement of the goods, he is obliged to make a complaint immediately, but no later than three days after receipt of the shipment. Otherwise the delivery is considered complete without defects. Later complaints due to incomplete content, goods exchange and damage during transportation will not be accepted. Other conditions are specified in the Complaints Procedure.

7. Acquisition of ownership rights and transfer of risk of damage to goods

7.1. Ownership rights of the ordered goods are transferred to the buyer at the moment of full payment of the purchase price.

7.2. The risk of damage to the goods passes to the buyer upon receipt of the ordered goods in the form of a written confirmation of receipt.

7.3. If the buyer does not act according to the instructions of the seller, claims related to improper handling, maintenance, damage caused by excessive and inappropriate use, neglect of the care of goods, in case of mechanical damage due to the buyer will not be taken into account.

7.4 Regardless of other provisions, the seller in accordance with Act no. 294/1999 Coll. on liability for damage caused by a defective product shall not be liable to the buyer for lost profit, loss of opportunity or any other indirect or consequential loss incurred in any way.

8. GDPR – Protection of buyer personal data

8.1. For a complete description of what personal information we collect and what we do with it, see the privacy page.

9. Final provisions

9.1. These General Terms and Conditions come into force and effect on the day of their publication.

9.2. In the event that any provision of these General Terms and Conditions is invalid or becomes invalid, this shall not affect the other provisions of these general terms and conditions. Instead of such a invalid provision, the provision of the applicable legislation corresponding to the purpose of these general terms and conditions shall replace the invalid provision.

9.3. The terms of the warranty indicated by the seller in the warranty terms and conditions shall take precedence over the provisions of part three of these general terms and conditions.

9.4. These general terms and conditions of the online store form an integral part of any purchase contract that arises in the context of the e-commerce (at a distance) sales between the seller, NyNa s.r.o. and consumer buyer. The buyer – consumer accepts these general terms and conditions of the e-commerce in full and without reservation by sending the completed order to the seller.

9.5. The seller reserves the right to change these general terms and conditions. The obligation to notify the change of general terms and conditions in writing is fulfilled by publishinh them on the e-commerce internet website: nyna.sk.

These general terms and conditions come into effect on 1.1.2020

Other documents for download

Reclamation form

Abandonment of contract – advice

Abandonment of contract – form

Close Menu